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Managing Your Subscription

Upgrade, downgrade, or cancel your Athmete subscription.

Upgrading Your Plan​

To upgrade to a higher tier:

  1. Go to Team Settings → Billing
  2. Click Change Plan or Upgrade
  3. Select your new plan
  4. Confirm payment details
  5. Your new features are available immediately
tip

When upgrading mid-cycle, you'll receive prorated credit for your current plan.

Downgrading Your Plan​

To move to a lower tier:

  1. Go to Team Settings → Billing
  2. Click Change Plan
  3. Select the lower tier
  4. Review any feature limitations
  5. Confirm the change
warning

Downgrading may limit access to certain features. Review the plan comparison before confirming.

What happens when you downgrade:

  • Changes take effect at the end of your current billing period
  • You keep access to all current features until then
  • Data is preserved, but some features become read-only

Switching Billing Frequency​

Switch between monthly and annual billing:

  1. Open the Billing Portal
  2. Click on your subscription
  3. Select Monthly or Annual
  4. Confirm the change

Annual billing saves approximately 20% compared to monthly payments.

Canceling Your Subscription​

To cancel your subscription:

  1. Go to Team Settings → Billing
  2. Click Manage Subscription to open the billing portal
  3. Click Cancel Subscription
  4. Select a reason (optional)
  5. Confirm cancellation

Billing Portal - Screenshot showing the Stripe billing portal for managing subscriptions

After cancellation:

  • Access continues until the end of your paid period
  • Your team data is preserved for 30 days
  • You can reactivate anytime within that window
  • After 30 days, data may be permanently deleted

Reactivating a Canceled Subscription​

If you canceled but want to come back:

  1. Go to Team Settings → Billing
  2. Click Reactivate Subscription
  3. Choose your plan
  4. Complete payment

If within your grace period, all your data will still be there.

Billing Disputes​

If you believe you were charged incorrectly:

  1. Check your email for receipts
  2. Review your billing history in the portal
  3. Contact support with your invoice number
  4. We'll investigate and respond within 48 hours